Stannic Fleet Management (ESKOM) Authorisations - Telephones not answered

<p>We are an approved Stannic Fleet Management Merchant dealing with Eskom vehicles. I have been phoning Stannic Fleet Management (ESKOM) Authorisation department 0860-222 668 (Option 4, Option 1) for 3 days non-stop since the 21st of June and no one is answering the phone due to "HIGH CALL VOLUMES". I've made 12 phone calls yesterday the 22/6/2016 and in total I've held on for over 4 hours yesterday without been attended to. Today (23/6/2016) I've phoned at 8h00 sharp and the same message "HIGH CALL VOLUMES" – REALLY…JUST LIKE THAT!!!!!. I've already made 7 calls and still no answer and I've held on today alone for over 3 hours. My telephone bill will be sky high next month and I cannot send Stannic a bill for that, but Stannic is allowed to take 5%+VAT commission for all invoices that is paid! I've contacted the complaints department but complaints take 4 days to be resolved! THIS IS RIDICULOUS!!!! As a business we go out of our way to accommodate our customers and Eskom is one of our biggest clients. Eskom requires their vehicles as a matter of urgency and we look unprofessional because we cannot perform any repairs without authorisation from Stannic! Nobody can wait 3-4 days for authorisation!!!! I have over 8 Job cards of which each Job card have 3 or 4 different repairs which need to be broken down into every little detail to suit Stannic Fleet Management requirements. Each Job card will take at least 15 minutes if not more to give over the phone. This is just the batch of jobs I have now. Giving all these details over the phone causes “HIGH CALL VOLUMES” STANNIC FLEET MANAGEMENT, FIND A BETTER SOLUTION PLEASE….GET AN EMAIL ADDRESS FOR QUOTES TO BE SUBMITTED TO ELIMINATE THESE ISSUES!!!! OTHERWISE EMPLOY MORE PEOPLE TO HANDLE THE WORK LOAD, AND HAVE MORE TELEPHONE LINES AS YOUR PLAN IS NOT WORKING!!!!! FIX IT AS A MATTER OF URGENCY!!! Our company will lose business due to Stannic Fleet Management inability to cope with the ESKOM work load!</p> <p> </p>