Stannic fleet management

Hi , Could somebody please tell me what is going on at stannic fleet management, every authorisation a person is on hold for 1 - 1.5 hours before your call gets answered. This is leading to vehicles not getting completed on time, unhappy customers & is unfair to workshops that also have other customers to attend to & also causes certain jobs to be done for free as it is just not worth it to phone it in and be on hold for so long which is also very unfair, I have been dealing with stannic for 30 years & have never had to wait as long as a person does these days and needs to be attended to as a priority, or you need to start paying more labour for the time spent on the phone waiting. You are also not allowed to email the estimate if not a certain huge amount so can't even follow that route. I think you need to get more staff to assist with authorisations.