STANNDARD BANK LOAN DEPARTMENT

Standard bank is trying to rob my parents, at some stage the account was under attorneys suddenly when my parents conducted them(attorneys) they were told the account is back with the standard bank how possible is this no contact or email send to my parents notifying them the account is back with standard bank, my parents went to head office in Joburg they were told the is no discount on the settlement amount even worse they only spoke with a consultant on the phone no face to face, customer services is very poor imagine older people running up and down standard bank must be ashamed such high profile bank treating my parents with no dignity and trying to rob my parents got all the papers from court when they wanted to repossess the house so what happen with the eviction suddenly they just decided they are not going ahead with it. My parents all they want is the settlement of the home loan with discount this account was under the attorney they had discount on the account so what happened with the discount someone is trying to rob my parents of their hard working money standard bank explain to my parents about being moved from the Attorneys why now you don't want to give my parents a discount. Can you someone take responsibility