Standrard Bank is the worst bank ever !!!!

<p>i was in dubai on April 2016 , i paid for my accomodation to Sheraton Dubai through my standard bank debit card.<br />when i checked i out i had to pay extra amounts to Sheraton Dubai , had big issue with them because they charged me for mini bar food & beverage however i paid deposit amount when i checked in .<br />they refused to pay me in cash but said we will refund the amounts to your card . and here comes my Long Story with the champs in Standard Bank !!!<br /><br />the merchant sent 3 cancellation requests to my bank mentioning the amount in $ <br />They also mentioned the transaction date , authorization code and card number. The request reached to standrad bank ***** department . they SMS me . i called them and explained the issue to them and promised to creidt me the ammount within 24 Hours which didnt happen !!! <br /><br />i kept sending emails and emails and each time somebody from Standrard Bank Calls me i explain the issue one more time and they keep saying we will investigate and get back to you !!<br /><br />i attached my communications with Sheraton Bank about the refund as well as the cancellation request from the merachnt plus the original recipets of the transaction and they still dont belive me , they are still investigating !!!!!<br /><br />Standrard Bank says that the amount im claiming doesnt appear in my Statement which is another Disaster !!<br />i have SMS from standrard Bank with the amount paid , time , to whom paid but this transaction doesnt appear in my statement . i shared the SMS with the Bank and again they will investigate with their IT department !!<br /><br />what do i need to do to get my money bank , wha proof do they need and how come a transaction occured doesnt reflect to my statment and for my bad luck the very same transaction is about a refund of mine .<br /><br />Standrard Bank , you are liers and i simply dont trust a bank which is unable to reflect all my transactions on my statment <br /><br />Standrard Bank , you are unprofessional because you are unable to diffrentiate between ***** & cancellation requests.<br /><br /></p> <p>Im so ****ed off and i really cant find the words to describe you guys ,,,, <br />I need my money back !!!</p> <p> </p>