Standing and waiting

Hello, im here and the STD Bank Maponya mall branch for a stokvel account January statement and I've been waiting in line for over an hour in the enquiries/service consultants queue. The upsetting part is that there are only 3 out of 6 consultants working. My feet are sore and im so close to fainting. Standard Bank Maponya needs to hire people. South Africans need jobs and they have empty desks and would rather have their clients waiting for the whole day to be assisted. The least they can do is to the ticket system where a person takes a ticket at the door, have a seat anywhere they want and wait for their number to be called and obviously this would need for for them to input more seating. Such long standing and waiting is not good for anyone. Oh and another innovation is that they give stokvel accounts access to online banking or at least send a monthly statement. #AngryAndVeryFrustrated.