AP
Ashley P
1 reviews | Active since Feb 2014
23 Dec 2019, 18:49
STANDERDBANK not treating customers fairly
I have been paying a standard bank personal loan for more than 2 years with my debit order date always been st for the last day of the month. This month Standard bank decides to debit on the 18th of the month and now I am receiving calls and SMS telling me I am behind on my repayment ????. This has a negative effect my credit rating...How can a bank just decide to deduct on a date of their choice ...Surely this is is not TCF or fais complaint..I will also being laying a complaint with the fsca.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Dec 2019, 15:16Dear Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's reply24 Dec 2019, 15:16
Official
Dear Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's replyOfficial
07 Jan 2020, 10:32Dear Ashley
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply07 Jan 2020, 10:32
Official
Dear Ashley
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***