Standerd bank poor service as a customar

I have had the worst -baddest experience with Standard bank this year,a bank that i keep on supporting paying money and still they just keep on refusing to give me answers ABOUT A STUPID CHEQUE ACCOUNT THAT THEY PHONED ME ABOUT????

Standard bank employee contacted me on February 2018 offering me a titanium qheque account .I thought why not i am flying a lot and will help me in the lounges as i waited for the plane.It was approved and so i waited for them to contact me back to get my card.A month passed and nothing.When i went up to the bank they said that there was not even an account open for me at any stage.I told them but someone phoned me opened an account we went through the hole process all was cleared . We went through the hole process again and they told me that the bank needed a H**** report that i have to get from home affairs

After a terrible day standing in a Que i finally got the form and send it back to them. From February till date this bank has just not recollection what so ever to even just reply what is happening.We kept on applying and applying and the don't even get back to the employees of branches as well.They offered me a Titanium Credit card with R 30 000 credit on but they cant give me a titanium cheque card that i can use in lounges when i fly UP AND DOWN

When i contact the private banker at Menlyn Retail Marilyn that works with this account it seems likes its a major crises and that she will follow up on this just to never return my calls nor my mails. It seems that its a lot of afford to just look into this every time i phone her back so i wondered is THIS NOT HER JOB AFTER ALL.

I really considering moving my account back to FNB and rather support a bank that makes it worth while for me at the end . Rather pay all this expenses to someone else really

This will be the last stretch

Regards