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Megan M
1 reviews | Active since Nov 2018
16 Nov 2018, 20:35
Standbank service sucks!!!
Myself and husband were under debt review and have received our clearance certificate in September. But we tried to apply for credit as we now need our credit score to go up.... But every time we do a check we are blocked as standard bank has not taken us off. It has been total torture emails after emails, been sent from pillar to post speaking to everyone but the wrong people. It still has not been resolved. It is disgusting as we can't move on because they don't know how to fix it. The one day you get told something and the other day something else. Just promises has been made... If nothing is going to be resolved we will be taking this further.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Nov 2018, 11:38 Dear Megan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply19 Nov 2018, 11:38
Official
Dear Megan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
20 Nov 2018, 08:39Dear Megan Martincich
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Nov 2018, 08:39
Official
Dear Megan Martincich
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***