1 reviews | Active since Jul 2011
Standbank Mobile Shocking Service
I've been a lifelong client with Standard Bank and never have I been so disgruntled. I ordered a cellphone via mobile standardbank on 24 April 2021 it came off my account already and still have not received. I received a call on the 26th April confirming my details and address and that delivery will happen within 72 hours. On 28 April 2021, I get a call from the distribution agency saying that they don't have that model in stock and they will let me know. They did give a follow up call twice after that to say they still waiting for stock. It is now almost a month, I could have built one by now. What is more disheartening is that Standard bank mobile and customer services has yet to respond to my emails. I have tweeted, gave all the info, get replies that it will be looked into and the team will get hold of me. They did try once when my phone was off, but no further communication. I have all the email trails, but all I want is my phone and Standard Bank can't be bothered. So what do I do now? my current phone is problematic, so if you can't get hold of me, try emailing me.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for taking the time to respond to my query, trust me I only came here because all other avenues have been exhausted.
"assure you that this will be addressed as a matter of urgency"
The above statement is what I have been getting from the other staff but no further action.
So I am looking forward to some action.
Regards
Thank you for taking the time to respond to my query, trust me I only came here because all other avenues have been exhausted.
"assure you that this will be addressed as a matter of urgency"
The above statement is what I have been getting from the other staff but no further action.
So I am looking forward to some action.
Regards