SA
Sandy A

1 reviews | Active since Feb 2019

20 Jul 2020, 17:22

StandBank loses the paper work 9 years in a row.

Bank just cannot wait to open that cheque or saving account. Try being an NPO and closing one. We are trying to close this account for 6 months because we have moved to another bank. Their service is appalling. We change guard every 3 years means we change signatories every 3 years. Now, whil I am chairman, Standard Bank are asking for authority on various banking platforms for people who have left 9 years ago to sign documents. What do they do with the last 3 sets of documents we send them. I have a banking profile, my per-decessor has more clout with the bank account than me.

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Replies (3)
Standard Bank
Standard Bank's reply21 Jul 2020, 04:27
Official
Hello Sandy, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
SA
Sandy A's update23 Jul 2020, 15:32
Reviewer Update
So it is now 2 hours short of the official reply from Standard Bank and then the silence is deafening. This is exactly what we have been dealing with for years now. Moving Backwards
SA
Sandy A's update28 Jul 2020, 13:29
Reviewer Update
So much for Standard Bank. No promised call and they live of bank charges for accounts they would not close.