Standbank is technologically years behind everyone else

I need to make an urgent payment but having an issue with the OTP, i have a new phone with a new number. when speaking to standard bank consultants i was advised that i need to go into the branch and fill out forms to update my cell phone number. when i asked if the OTP can be sent to my email (which is loaded on their system), they said no, they cant do that either. i then asked if they could transfer funds for me, again they said they could not. who would have thought updating details could be so complex.

"Standard Bank named Most Innovative Bank in Africa by EMEA Magazine" you should take this off your website, there is nothing innovative about going to a branch and filling out paper work. Standard bank should have won most primitive bank in Africa.