ER
Elizabeth R

1 reviews | Active since Sept 2023

27 Sept 2023, 13:42

Standbank Inhumane

Im a Standardbank client. My account is blocked due to a amount that whas paid in my account. NO sms, NO email was send to me with information WHY. I find it out with a red face when i couldnt pay my lunch bill. The first call I MADE they give me wrong information about R1500 and told I must wait 48hours!!! After 48 hours I PHONED AGAIN and a new amount is given to me!! I PHONED again and then whas told i must get a Affidavit from SAPS.. I did and mail it!! Nobody confirm if they received it? I phoned again and the lady said ***** department have no contact with the mail department! The lady say i must wait another 24hours😡 I transfer money to my sister who,s account is also blocked now due to my account? She sit women alone at a garage without money!!!! Standardbank dont CARE if you are in a life threatning situasion they just follow protocol!! They are inhumane and nobody cares if your life get riun for things thats not your fault! Change banks immediatly while you still have access to it!!

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Replies (11)
Standard Bank
Standard Bank's reply27 Sept 2023, 13:51
Official
Dear Elizabeth
 This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
ER
Elizabeth R's update27 Sept 2023, 13:55
Reviewer Update
Standardbank is promissing me 3 days now to call why will they call now.
Standard Bank
Standard Bank's reply27 Sept 2023, 14:01
Official
Dear Eizabeth 

Kindly allow the team to investigate and provide feedback. 
  Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
ER
Elizabeth R's update27 Sept 2023, 14:03
Reviewer Update
Im on a look out for 3 days now but will still be on the lookout!
Standard Bank
Standard Bank's reply27 Sept 2023, 14:10
Official
Hello Elizabeth

Thank you for bringing this to our attention. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
ER
Elizabeth R's update27 Sept 2023, 16:17
Reviewer Update
Standard Bank: Service request no. *** due on 04.10.2023 is now open. Queries? ***

AND THIS IS THE FEED BACK!!!
A date for 7 days later???
Rent? Petrol? Food and my sister must sleep 7days at a garage next to the road!!! Lord help us because Standardbank wont!!!
CHANGE BANKS SA!!!
I did nothing wrong but getting MY life ruin and my family!!!
Standard Bank
Standard Bank's reply27 Sept 2023, 16:23
Official
Good Day Elizabeth

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Kind Regards
Standard Bank Hello Peter Team
***
ER
Elizabeth R's update27 Sept 2023, 16:24
Reviewer Update
😂😂😂😂😂😂
Standard Bank
Standard Bank's reply27 Sept 2023, 16:33
Official
Good Day Elizabeth

We have escalated this matter and our team will provide feedback. 

Kindly await a call from the team.

Regards
Standard Bank Hello Peter Team 
***
ER
Elizabeth R's update27 Sept 2023, 17:30
Reviewer Update
I read all reviews on Standardbank. The same answers "Computerized" send to all clients with problems! Computer I want to talk to a HUMAN thats why i say Standardbank is inhuman!!!! Lets see if the computer can give a human feedback except " We working on it etc!!😡😡😡
Standard Bank
Standard Bank's reply27 Sept 2023, 17:46
Official
Good Day Elizabeth

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
***