Standbank Bank dispute.

I cancelled my overdraft facility with Standard Bank in 2007. The consultant did not cancel the Credit Life Policy. I went to the branch to get it cancelled, which was done for one month, then the amount was again deducted monthly. This has been going on for approx 11 years. Last year I again went to Standard Bank Three Rivers and was told by Tyron Smit the consultant that the amount queried was for the overdraft facility which I have not had since it was canellled. He has been most helpful in this matter, he also sent bank statements to the Head Office as proof thereof. HO rep**** that they could not calculate what the total refunded amount should be. Tyron also helped me to send it to the Bank Ombudsman on the 26 June 2018. An email was received from Barry Thabani stating that Dispute Resolution Department and 20 working day to resolve the complaint. The information was then passed on to Gugulethu Tamba at ********** ( direct contact no.) who received the relevant information on the 6th August 2018 and that she would be the person to contact for a result. I have been in contact with her at least 3 or 4 times since but have had no results as yet. As a last resort I would like to apeal to you - Hellopeter, to get some resolution to this problem. Thank you for assisting so many people with common comencial problems in todays world. (Any further records required is available).