Standbank bad service and rude staff that fight with clients via sms

The worst experience ever. I was threaten by one of the standard bank representatives that my car was going to be taken if I don’t pay an arrears (this was after I was given incorrect date to start repaying after restructure and over and above that my installment was increased by 1200 without my knowledge ) this was the first time I was called by a standard bank rep mind you. So I repay what I owed. The following month I’m called and told that I’m in arrears of 1200 so I request for a statement because this was now going out of hand, the statement was not sent. So I called the first rep who threatened to take my car to find out what was happening, she was soooooo rude and told me that it’s out of her hands I must handle it with the operator( I let her know that I will take matter to hello peter she continues to be rude ( I have sms evidence) ) so I followed up and turns out that an insurance was taken out on my behalf, I had to go though so many channels to cancel this and was told that my account will be rectified, I’ve since asked for a statement till today I still have not received one, what a horrible experience. The worst experience was the rep that was fighting me via sms.