Standatd Bank - *****!!!!!!!!!!!!!!!!!!!!!!!

I have been dealing (or trying) with Standard bank since the 4th October 2019 when I app**** telephonically for a credit card.

Before even collecting my credit card from the branch I started to receive SMS's of money being spent on the card - I raised this when going to collect the card the following week. Here I was told to call the ***** department and that no one at the branch (Tygervalley Cape Town) could help me.

Since the 8th October 2019 until now (20th November) no one has been able to help me, the only thing we know now is that my card is linked to a Mr BP Jan V. I went through a lengthily process to get this card stopped and subsequently received another card - looking at my new card's statement today - it is STILL linked to this person and the balance I have been charged with is now at R3000.

I spend on average 2 hours per day everyday getting transferred from 1 ***** department to another, explaining what has happened each day about 5 times to a different person each time, I have been promised numerous times that I will receive a call back and to this day (6 weeks later) NOTHING!!!!!!!!!!!!!

If I can advise anyone who is thinking about banking with Standard Bank - DON'T!!!!! They are beyond pathetic and ***********. This is an error completely on their side and they can't seem to resolve it! I have never faced such frustration with an institution.