JJ
Jehanne J
1 reviews | Active since Oct 2017
10 Jul 2022, 19:52
Standars bank ucount a ****!
I have been a member of SB Ucount rewards program for a few years. I have achived Tiers 2 and even received the reward for it. All ofr a sudden, a few days ago, I am back at Tiers 1! with no communication whatsoever from the rewards programme, even though I follow the goals regularly and have achieved quite a few.... What kind of a **** is that?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
11 Jul 2022, 07:31Hi Jehanne
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply11 Jul 2022, 07:31
Official
Hi Jehanne
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
JJ
Jehanne J's updateReviewer Update
13 Jul 2022, 17:26Yeah, I see the level of service, they call me when I am in a meeting, and I could not answer them. Next thing they send an sms that the matter has been resolved! What a joke! P. S. I am still on tier 1,nothing changed....
JJ
Jehanne J's update13 Jul 2022, 17:26
Reviewer Update
Yeah, I see the level of service, they call me when I am in a meeting, and I could not answer them. Next thing they send an sms that the matter has been resolved! What a joke! P. S. I am still on tier 1,nothing changed....
Standard Bank's replyOfficial
13 Jul 2022, 18:13Hi Jehanne
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 13 July 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 13 July 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply13 Jul 2022, 18:13
Official
Hi Jehanne
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 13 July 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 13 July 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's replyOfficial
13 Jul 2022, 18:32Hi Jehanne
Our team will contact you tomorrow.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Our team will contact you tomorrow.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply13 Jul 2022, 18:32
Official
Hi Jehanne
Our team will contact you tomorrow.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Our team will contact you tomorrow.
We appreciate your support and loyalty.
Standard Bank Help Centre
***