STANDARNRD BANK ABOVE THE LAW ATTITUDE

I have app**** for a payment holidays via e-mail as I am totally comission dependant and repoing vehicles for ABSA and Wesbank my work and incomeflow came to an absolute halt. I app**** on Wednesday 8th April after receiving a sms from Standardbank that my bond in arrears with R1124.13 on the 9th and the amount was payable by 10th. I was not immpressed as I paid way more monthly not knowing that COVID would stop me in my tracks. After I app**** a reply was sent back to me due to the high demand I will get a response form them as high volume of requests will delay process up to 10 days in reply. Now I accepted that as the bank was very accomodating due to the state of our national financial desater I had to take pay cuts 50% JUST TO STAY IN A JOB. and the bank helped. Now 20th May I received a call from a very unhelpfull arrogant person wanting R4k as my bond in arrears and I explained that I app**** for help he just rep**** the obviously it had been decliend but I have not received the obviously decliend offer for exstention. Listen to that conversation, I THINK IT WAS VERY UNPROFESSIONAL AND ALSO THINK IF MY REQUEST WAS DECLIEND THE BANK SHOULD HAVE MADE A NOTE THAT MY APPLICATION WAS RECEIVED AND DECLIEND , C**** ADVISED ACCODDINGLY.