Standared home loan approvals takes longer than 20 business days

<p>My husband and I are having a child and were really excited to find a new property that suits our needs, but we may lose our chance to purchase it because of the inefficient way that our bond application has been processed. </p> <p> </p> <p>We app**** for our bond, submitting all relevant documents, believing that we were eligible for the loan given the feasibility calculators on the website. We waited, periodically contacting the bank, more than ten business days only to discover our application was not being processed as no supporting documents were attached (despite the fact that we had proof of when we sent the necessary documents via email). We were offered no solution on how to handle this setback even though it was not our fault. We were told that we would have to resubmit our application and wait for the entire process to start all over again. </p> <p> </p> <p>Since our our second application, on the 2 June, we still have not received any communication or indication whether or not our bond is approved. This is extremely distressing since we may now lose out on the purchase of the home we wanted. It has exceeded the ten days we were told would be the maximum amount of time we would have to wait. This is not the service we hoped to receive!</p>