Standardtrust cannot be trusted. Unreliable department with no priorities

It has been 7 months since my mother, who was an employee at Standardbank for 19 years, passed away from COVID. She entrusted Standardtrust to handle her estate.

In 7 months, I feel like I have had to make all the calls to get her pension payment sorted, to get the life insurance sorted, all with no guidance or help from the Standardbank trustees. Hardly any progress has been made in all this time and all the progress that was made was because of me getting my contacts involved to put pressure on other departments and NOT because of help from standardtrust.

For 7 months, I have had to fight for updates and my questions have been blatantly ignored. My mother has a homeloan that needs to be settled and no one has explained the process of doing so (and monthly repayments are increasing), nor do they care enough to contact me to make arrangements to do so. I have to settle my mother's vehicle debts, but I cannot do anything without input from this department.

The rest of Standardbank, specifically life insurance claims and fleet management, has been helpful and updating me at least once a month and replying to my emails.

Standard Trust is a rotten apple in the Standardbank food chain and there is a serious cultural and ethical issue with this department. They make empty promises, they throw their clients into the deep end and have no intention of helping them get out or helping them at all, really.

I am a 27-year-old with no parents and Standardbank Trust should have given me the legal and financial guidance I needed to process my mother's estate - but they are nowhere to be seen and they are FORCING me to use them as the executors despite me asking them to tell me how to transfer the estate to my attorney. I have asked this multiple times and my question is ignored every time.

Our executor resigned in September last year and no one has made an effort to give me updates or explain to me how things will be handled moving forward. They do not answer their phones or their emails and these people have no discretion when it comes to grieving families and delicate matters.

I can't believe my mother wasted so much time on working for a company like this. please note that I WILL be removing all my assets and money from your bank and I will be closing all accounts I have with you. I will also advise any friends and colleagues against opening accounts with you because of how you treated me and all the other people on this thread.

I have CCed several department managers in emails and NONE of them have responded to any of my emails.

This department has no contingency plans when executors just leave and say nothing and refuse to tell me how to transfer the estate so that I can move on with my life and get things done.

Your salary is obviously the only reason you don't care how you treat clients because otherwise how can you sleep at night knowing you are doing this to so many people? Other people can't sleep at night because of your "Trustees".

If you continue to treat me this way then I will seriously consider taking this to the newspapers and exposing you in the eyes of the public.

AGAIN. I WILL remove all my assets from your bank as soon as I can. You have turned your back on me AND my mother and there is no reason I should trust you.

This company does not value transparency and client relations is obviously just a department title and not an actual role because no one seems to be managing relationships with clients.

Don't respond to this with another "Business reply" like: Standard Bank's reply: 30 Jan 2020, 04:52

Hello ***x Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre ********** ********** (fax) ***********

Because we know that's just a formality. Stop wasting our time and get REAL people to HELP US.