StandardTrust@***

I already consider giving Standard Trust one star an abomination because the level of Standard Trusts services couldn't even equate to half a star. With an establishment of its caliber, it is bizarre that Standard Trust could be allowed to deal with people at all.

In our first meeting, one of their employees mentioned how terrible their reviews were on hello peter and she promised that it was an exaggeration- only to find it was in fact a warning and prophesy.

Standard Bank Estate Administrators have absolutely no interpersonal skills, no communication skills, their judgement is questionable (which is illustrated by their incompetence), they gaslight you in emails making it seem like the delay or lack of actual work done on their side has everything to do with the beneficiaries without adequate explanation either. One of their employees intimidated a family member of mine in person, raising her voice, speaking down to her in a very demeaning and condescending tone. They are not even delicate or sensitive enough to the issues of the death and the complexities that come with the aftermath considering (we had hoped) that it would be the bare minimum of their job scope. Instead you have to constantly beg them to provide a service that your loved one entrusted them with.

The whole lot are a complete disappointment to say the least. Ralda, Sandra, Kelly, Phumza, all of them. Severely unprofessional. When you complain, they all exhibit petulant behaviour by apologising in vain, saying it's not their fault, telling you when they will decide to get back to you and then essentially, radio silence.

If you want to re-live the trauma of your loved ones permanent absence, I highly recommend Standard Bank Trust's services.