1 reviews | Active since Mar 2009

27 Nov 2019, 15:27

Standard's Internet Banking - APPALLING

Standard Bank is trying to move customers to an electronic platform but it is IMPOSSIBLE and frustrating in the extreme trying to do so. Trying to make payments over the Internet payments requires the Bank to send One Time Passwords but over several months now, it can take 20-30 minutes to receive one by which time either the transaction has been cancelled due to frustration or the session has timed out. Wake up Standard before all your customers abandon the sinking ship for MV Capitec who at least provide service

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Replies (2)
Standard Bank
Standard Bank's reply27 Nov 2019, 16:21
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Dec 2019, 13:56
Official
Dear philip

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.
Kind regards

Clint Petersen
Complaint Resolution Centre
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