LP
Leo P

1 reviews | Active since Mar 2009

31 May 2022, 12:24

STANDARDLESS, PATHETIC, USELESS, *******, *******

How hard is it to provide service? You ******* your clients with fees around every corner but providing service is nowhere to be found! A newly renovated branch by Mall@reds ends up having ALL 3 ATM's broken! Resulting that I have to travel over 8km to another branch to deposit money because if you go inside (despite it the banks fault the ATMs are broken), you get charged. Only to then have all of ONE ATM at the next branch to take deposits. End result: you waste my time and money! I WANT THE HEAD OF SERVICE (not an agent, TL or manager), to call me and explain to me why I need to continue keeping my business with Standardless Bank after 25yrs?!? You WILL COMPENSATE me to KEEP ME!

0
Replies (3)
Standard Bank
Standard Bank's reply01 Jun 2022, 12:33
Official
Good day Leo

Thank you for raising your concerns with us. 

This is not the level of service we strive for.

We sincerely apologize for the inconvenience caused. 

Kind regards 

Standard Bank Help Centre
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LP
Leo P's update01 Jun 2022, 13:25
Reviewer Update
That's it? That's your response and resolution - PATHETIC! And after driving 8km to deposit you still charged me to use the ATM when I'm meant to have deposits included in my monthly fees? BYE BYE YOU BUNCH OF USELESS ******!
Standard Bank
Standard Bank's reply02 Jun 2022, 08:11
Official
Dear Leo

Thank you for alerting us to this. 

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.  

Kindest regards

Standard Bank Hello Peter Team***