KM
Khanya M

1 reviews | Active since Aug 2016

05 May 2020, 11:39

Standard'less Bank - NEVER USE THEM

I am SO frustrated by 'Standard' Bank for the lack of standards, procedures and competence. In February 2020 I updated my Banking details for my monthly debit order and to this day I await for someone to do their job.

I would like to call out the following 'Standard' Bank employees for their low standards in customer care, and lack of standards in even doing their job Abegail Schultz & Devrille Adolph. You not doing your job affects my financial profile, my credit score and my credibility and that is not okay nor acceptable.

I have a trail of email communication and empty promises, especially from Devrille Adolph who ensured that this mess up would be resolved - and yes you guessed it, he failed in completing this simple task, even with a call ***

I have had enough of Standard Bank and I would advise anyone who wants great customer service to NEVER take any Products offered by this Standard'less Bank.

I have spoken to one more person and I pray Vhutshilo Ndou does her job today.

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Replies (1)
Standard Bank
Standard Bank's reply05 May 2020, 13:35
Official
Dear Khanya

Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards 

Complaint Resolution Centre
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