standardLESS bank

Simply & to the point, this so-called "bank" has 0 customer service and 0 organization. After calling multiple times since mid-November regarding my Cheque card expiring in January 2022, I was eventually told in early December the card was being couriered that week to the branch (the grove) and I must collect it when it arrives. Now, that it is the month of expiry and the ATM is telling me I have "attempted incorrect pin too many times" even though I have only entered it once, I have still not received a notification about my new card. When I went to the branch this morning, I was one of many people standing outside in the sun for nearly an hour. Once I got inside there were only 4 consultants working there and I left after another HOUR & a HALF with 8 more people still before me. I was also told that nothing can be done without a consultant, not even able to check whether the card is there yet?? I after nearly 20 years with this ridiculousness I do believe it will be less effort to simply open an account with another bank and transfer all of my accounts as well as investments to the new bank. Goodbye Standard Bank. The one thing you were consistent with was going downhill in service for years.