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Palesa M
1 reviews | Active since Jun 2022
07 Jun 2022, 00:21
Standardbankmobile
I have no idea how someone confirms that there is LTE coverage when it is simple nonesense with the connection of 3/4G I can't get hold of customer @standard bank mobile I need to call the delivery service to be transferred spend hours on the line for nonesense email address given not working so that yol can see I do not have coverage worse it connects when it's suitable please cancel and collect or I will drop off router
*** *** asap
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
07 Jun 2022, 12:25Hi Palesa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply07 Jun 2022, 12:25
Official
Hi Palesa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
PM
Palesa M's updateReviewer Update
08 Jun 2022, 14:04I have been waiting for someone to atleast call me back 24 hours passed
I did not have internet from 06:00am till 14:00pm
Someone to call me back I want to cancel and drop off the router I am enough
I did not have internet from 06:00am till 14:00pm
Someone to call me back I want to cancel and drop off the router I am enough
PM
Palesa M's update08 Jun 2022, 14:04
Reviewer Update
I have been waiting for someone to atleast call me back 24 hours passed
I did not have internet from 06:00am till 14:00pm
Someone to call me back I want to cancel and drop off the router I am enough
I did not have internet from 06:00am till 14:00pm
Someone to call me back I want to cancel and drop off the router I am enough
Standard Bank's replyOfficial
08 Jun 2022, 16:02Hi Palesa
Thank you for taking my call and we apologise for the delay getting back to you.
As agreed i will contact you tomorrow at 11:00 am for feedback\update on your matter.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking my call and we apologise for the delay getting back to you.
As agreed i will contact you tomorrow at 11:00 am for feedback\update on your matter.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply08 Jun 2022, 16:02
Official
Hi Palesa
Thank you for taking my call and we apologise for the delay getting back to you.
As agreed i will contact you tomorrow at 11:00 am for feedback\update on your matter.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking my call and we apologise for the delay getting back to you.
As agreed i will contact you tomorrow at 11:00 am for feedback\update on your matter.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
09 Jun 2022, 12:04Hi Palesa
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply09 Jun 2022, 12:04
Official
Hi Palesa
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
PM
Palesa M's updateReviewer Update
09 Jun 2022, 20:56Email was not sent !!!
Requested for service to be cancelled
Quotation for terms and conditions of canceling and collecting
Pro-rated from 23rd May 2021
Requested for service to be cancelled
Quotation for terms and conditions of canceling and collecting
Pro-rated from 23rd May 2021
PM
Palesa M's update09 Jun 2022, 20:56
Reviewer Update
Email was not sent !!!
Requested for service to be cancelled
Quotation for terms and conditions of canceling and collecting
Pro-rated from 23rd May 2021
Requested for service to be cancelled
Quotation for terms and conditions of canceling and collecting
Pro-rated from 23rd May 2021
Standard Bank's replyOfficial
10 Jun 2022, 16:53Hello Palesa
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Jun 2022, 16:53
Official
Hello Palesa
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
10 Jun 2022, 17:10Hi Palesa
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 10 June 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 10 June 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply10 Jun 2022, 17:10
Official
Hi Palesa
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 10 June 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 10 June 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
PM
Palesa M's updateReviewer Update
11 Jun 2022, 11:33I still havnt received email on what was discussed telephonically
PM
Palesa M's update11 Jun 2022, 11:33
Reviewer Update
I still havnt received email on what was discussed telephonically