BE
Bruce E

1 reviews | Active since Feb 2023

03 Feb 2025, 11:19

Standardbank Worst Services EVER !!

For the last 3-months I am getting email and sms notifcations to state that my bussiness account is not compliant with requirements. After vissiting a branch in Karaglen, I was told that the issues has been resolved. But, I was still getting these notifications. On the 15th of January, I then visited the Northgate branch where my account manager resided, but was told she's on leave and no one else can help. I then dropped an email and included the *** email address hoping that some one will get back to me. Up-to-date.. still no one contacted me. This weekend, my card and account was declined for any transactions. I then called the call centre and was kept on hold for over 30 minutes, only to be transferred to some security department where the phone just kept on rining ..

Being a standardbank client for over 30 years, a prestige banker, and having a bussiness account, this kind of services are not appreciated at all, the worst I've experienced in all my life.

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Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2025, 11:21
Official
Good day Bruce, 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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