Standardbank ucount

I am extremely disappointed in standardbank specifically ucount rewards. I made a payment to an educational institution and Standardbank refuses to give me the points as they are saying this is a transfer and not a payment. I have done my research and a transfer "We use the term Transfer to cover the movement of money between accounts in your name that you hold with us. We use the term Payments to cover the movement of money between your account and ANOTHER person's account or from your account with us to an account you hold with another organisation." BUT they still refuse to correct it. I hvae checked the clause and it clearly states "transfer" . They say if I went to the institution and used my card to pay then it will be regarded as a payment or if I manually punched in my credit card details which is much riskier. This makes absolutely no senses at all and is actually very illogical. Surely this is not even legal.