Standardbank travelwallet a nightmare

<p>I am travelling in Italy using Standard Bank's travelwallet. On Saturday morning I tried to draw €250 from an ATM. The machine did not give me cash yet the €250 was debited from my account. I have had to purchase a local sim and airtime to report this to Standard Bank. I keep being told to phone another number. No one seems to be able to help. They also refuse to phone me back. I have twice had to top up my airtime to try and phone them. The worst is I don't know who to contact and who is competent to help me. They need to credit my card with the €250. I will never use their travelwallet again. It seems if something goes wrong, there is no support behind their product. The bank can contact me via SMS with the correct number to phone from Italy. </p>