Standardbank Trauma

Standardbank handed over my cheque account, granted that was my fault I let it get there, I then settled with the lawyer but a day later my account was debited. I called special collections they told me to send settlement letter, I did the amount was reversed back to my account. A day later an amount of money came into my account Standardbank proceeded to debit my account again and that was the previous week Thursday. I called them again, they promised to reverse because it was a mistake, within 24hours, 24 later nothing. I waited till Monday and called again, the consultant said they see I spoke to someone last week they will sort it out in 24 hours. 24 hours later nothing, I then lodged a complain with the complains department then the consulted said mistakes have been made but it will be sorted within 24 hours, 24 hours later nothing. I called yesterday to let them know at complains that someone said they will get back to me and I was asked to resend the initial email. It is now 7 days later no resolution to my problem which was not caused by me. This has cost me over R200 in airtime and additional penalties of R500 for non payment of other expenses. I am utterly disappointed in the service I received from the bank.