MdT
Mary-Jane du Toit

1 reviews | Active since Jan 2019

28 Jan 2019, 10:54

StandardBank the Bank that doesn't care and treats you with disrespect

Do Not Appoint Standard Bank as Executors of your Will! Your beneficiaries will be messed around and ignored resulting in more grief and sense of loss. I am in the unfortunate position of trying to get my sons inheritance out of standard bank. They did not follow my mothers dying wish in her will and sent his inheritance to the guardians fund without consulting me, the main beneficiary. Their customer service is appalling, they don't communicate with you and when you ask for answers they flatly ignore you. It's been 2 and a half years since my mother died and I can't get closure with all the loose ends. Standard Bank shame on you! you are causing so much unnecessary grief! its appalling!

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Replies (1)
Standard Bank
Standard Bank's reply28 Jan 2019, 11:55
Official
Dear  Mary-Jane du Toit 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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