Standardbank tell me I'm a lyer.

Standardbank eventually came back to me saying they are not going to give me the money that was ****** from me, since I did not phone the *****line to stop my cards where infact I did, on the scene. I have also supp**** them with the 2 references of the calls that I made to stop my cards and 15 minutes later to the *****line to confirm that my cards have been stopped indeed. I have my MTN records to proove this.<br> Why do they record phone calls if they don't even check it with the references that I've given, and why do I pay ***** insurance if they won't give me my money, that I didn't loose at any of my wrong doing? And how can they say to me I only stopped my cards the following day at 9:18 where infact I have two records to Standard bank''s *****line of the previous day? Am I the victim or the ********? Why should I lie about this? They keep on treating me badly.