PA
Pienaar A

1 reviews | Active since Nov 2010

28 Apr 2015, 08:48

Standardbank system problems - takes my money

On Friday I made a payment at Saa Cargo. The payment went of on my account but said it failed on SAA's side. I did it again and the same happend. So R340 was gone out of my account - without any payment made.<br> I drew R550 and again it went of my account but I did not get the money. Failed on the screen of the atm.<br> I phoned Standardbank and was told it would be resolved by the 14 of May - 21 DAYS later. They took my money and now takes 21 days to resolve the problem. I phoned and complained about it and it was changed to the 8th of May - hahaha. Only did I know after I received a sms - the person did not tell me. I must drive back to SAA looking like an ass to go and pay again. Who is paying my petrol...<br> The best is will they give you 21 days - NEVER EVER.R 890 might not be a lot to to you but is to me. <br> I want my money ( no credit) my money ASAP.<br> <br> Thank you<br>

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Replies (1)
Standard Bank
Standard Bank's reply29 Apr 2015, 15:33
Official
Hello Pinar,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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