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LINDSAY L

1 reviews | Active since Feb 2014

23 Nov 2021, 10:52

STANDARDBANK *****S FROM THEIR CLIENTS

What an excuse for a bank , I have been a customer for over 20 years. Changes on my acccount took place which I did not authorise, I have no idea how they manage their security features as I reported this to their ***** department and now I am being ignored no one is investigating since last Thursday. I am not sure how Tshepo Lushaba calls himself a Team Leader when I get tossed from department to department with absolutely no regard for customer service. STANDARD BANK FIX YOUR MESS - YOU ***** FROM YOUR CUSTOMERS AND IGNORE THEM WHEN THEY RAISE ISSUES.

0
Replies (4)
Standard Bank
Standard Bank's reply23 Nov 2021, 12:41
Official
Dear  Lindsay L 

Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Nov 2021, 14:50
Official
Dear Lindsay L

Thank you for allowing us the opportunity to look into your matter. 
  
 An email has been sent to you today requesting further details.
  
 Thank you for being a loyal customer. 
   
 Kind regards
   
 Mbali Majozi
   
 Customer Resolution Centre
 Consumer & High Net Worth SA 
Standard Bank
Standard Bank's reply24 Nov 2021, 10:08
Official
Dear Lindsay L

Thank you once again for allowing us the opportunity to look into your matter.

A manager from Prestige has made contact with you and issue resolved.

Kind regards

Mbali Majozi

Customer Resolution Centre
Consumer & High Net Worth SA 


LL
LINDSAY L's update25 Nov 2021, 08:15
Reviewer Update
Hi All , After posting this post , I received service which at the time showed me this was reactive and received excuse after excuse so I asked to deal with a manager higher up however it wasnt until Kate Molokwane called me and addressed my concerns with great understanding , professionalism and was on top of the matter, She also gave me a solution to my concern and then followed up the following day assuring me that it was resolved and I wouldn't be accountable for the costs. Her service was what I expect from Standard bank, As an individual I need to accolade her for her good job it was 5 star !! Thank you Kate.

Standard Bank , I think you should use Kate to train the rest of your staff on what it means to give service.