standardbank *****s everything off your back

you only smooth talk, you do not deliver on a single promise.
since april this year. you have not contacted me back or made an attempt to "resolve your ****".
you do not deserve any business at all.

Classie Xavier sends emails asking for verification information (via flippen email)!
He has refused since April to contact me regarding ***.
Subpar bank (St Bank) does not respond or resolve.
A woman claiming to be from this bank, phoned earlier this week;
And did not once ask me to confirm who I am, or confirm any verification info.
While this na na head, wants me to send it via email, because he is to *********** to acually resolve anything. So my email replies are being IGNORED completely,
by Standard Bank.


Hello Peter complaint reference ***

Inbox | xHello Peter | xStandard Bank | x


Classie, Xavier X | | Tue, Jun 23, 12:38 PM (2 days ago)
Good day Miss Coetzee Thank you for your valuable concerns raised on HelloPeter. Please accept our sincere apologies for the breakdown in service experienced an
Freya_Zoe C | | Tue, Jun 23, 12:50 PM (2 days ago)Why don't you phone me, so we can finalise this? 4pm is great today. Note I am Miss Coetzee. Zoe *** ***
Classie, Xavier X | | Wed, Jun 24, 10:14 AM (23 hours ago)Good day Miss Coetzee I refer to my email below and have not received a response from you.
Freya_Zoe C | | Wed, Jun 24, 10:50 AM (23 hours ago)I have already sent it. Please ensure you check your facts. Miss Coetzee
Classie, Xavier X | | 9:54 AM (15 minutes ago)Good day Miss Coetzee Please note this matter has been closed, due to not receiving any response from you.

Freya_Zoe C | | 10:00 AM (8 minutes ago)Good Day, Classie. You have not phoned me. How can you close it? How unfair of you is that? You have not given me any assistance since April 2020.
Classie, Xavier X | | 10:05 AM (4 minutes ago)Good day Miss Coetzee Please refer to the email trail below, which you have not responded to one of them. Kind regards

Freya_Zoe C <***> | 10:06 AM (3 minutes ago) |
to Xavier

Good Day, Classie.

As per my email the day before yesterday:It is unsafe to provide those details in writing.Why can you not phone me?




Zoe

Classie, Xavier have now phoned me, officially. I have re-explained everything and re-pleaded for results. I have asked for urgent actual resolvement of all the issues as explained to Standard Bank; and it to be done by Tuesday 30th of June 2020. I feel it is a reasonable time-frame as I have been phoning and emailing non-stop and trying to access my accounts; and recovering my accounts, without any results since April 2020.
Mr. Clint Petersen has been very efficient in ensuring that my emails to him as been regarded with the attention it deserves. Classie, Xavier has confirmed via telephone that he has received my explanatory email with my email replies to the latter mentioned, that was sent as reply.
He proceeded to say he understood that I want everything resolved by the mentioned time frame to avoid further handling of these matters.
He has said he also wants to provide me with a new reference since he felt the one matter was resolved, although it was not. So, In essence I am confused about the whole matter, as the issue(s) wasn't (were not) resolved in the least, yet.
In conclusion I have asked for the recording of our telephonic conversation at 2020/06/25 at +_ 12h20 to be sent to me, and that I am available to send everything necessary to the latter mentioned, as I will not be able to go into a branch again (where my documents will just reach file 13). We also noted that I require him to handle all the matters and cc in everyone who has to give their input in all the matters. As this cannot be shoved to the side again.
I sincerely hope we can conclude everything by the said and agreed time.
Zoe

Note, that Standard Bank has not done anything constructive to alleviate the issues (or try to resolve any problems) they have created for me.
I have been emailing Xavier Classie and Clint Petersen as no one has gotten back to me.
Thabo or whomever didn't want to speak audibly phoned now at 11.40am today (but yesterday, no one got back to me) asking me if I "have been receiving any OTP's? No updates have been given. Now, they have given the issues over the next person to "handle" whom has not even listened to anything I have been asking assistance on.
Now this guy pretends he is oblivious to all the issues since April 2020!

[Xavier asked me on friday aftenoon, for the internet banking details and a screen shot of the errors when trying to log on to internet banking. He also asked for the account details for both my accounts,
and the email address etc that is supposed to be linked to my internet banking.
I sent that the same day to him. I explained to him, that as soon as I enter my email address,
I am taken to the "contact standard bank" call centre.]

So I ask this na na head, who phoned me, what is the update of all the issues? No, he is only assisting with internet banking, but he is phoning from the ***** dept. Then I ask him, about the new card that has been issued in April from my credit card: No, he is unaware of it all.

The correspondence follows below:

"Freya_Zoe C <***> | Jun 26, 2020, 10:01 AM (4 days ago) |
to XavierGood Day,

Please confirm the status of all the issues experienced, as per my email to Mr. Petersen yesterday;Including the supposed "New" reference.

Note this is very urgent.
Zoe

Classie, Xavier X | Jun 26, 2020, 12:42 PM (4 days ago) |
to meGood day Miss Coetzee May I please request you follow the below steps for the problem you experiencing with you online banking and provide me with the outcome? Please follow the prompt presented to ‘Add accounts’. Where the link is not visible, these are the steps to follow to link your card as a dashboard:

• Login with your email address and password

• Click your name, from the ‘Top right hand corner‘

• Click ‘Profile and Settings’

• Click ‘Add dashboard’

• Please enter your card details and contact details

Where there are errors experienced, please forward me the below:

• Screen shot of the error

• Email address used to login , should it be different to ***

• Card number you needed added as a dashboard

Freya_Zoe C <***> | Jun 26, 2020, 2:40 PM (4 days ago) |
to Clint, XavierGood Day,
What the internet banking should be:card number ***47 0565.linked with ***61 7360***

Please be advised, that webmail email address was supposed to be S****ped from your system; years ago. And should have been, and still needs to be replaced with ***;. Last week thursday, I spoke to a consultant in your complaints department, Thabo; who promised me that he updated it on your system. The webmail email account has been inaccessible for the last 3+ years. I have updated it along with all my details numerous times, at your branches.
Why is it still being referred to & mentioned?
Zoe

Freya_Zoe C <***> | Jun 29, 2020, 1:50 PM (22 hours ago) |
to Xavier, Clint
Good Day, Mr. Petersen.

I have not received any feedback, nor has anything been resolved yet.Note that I need to access my bank accounts;And you need to rescind the second card and funds withdrawn from the credit card as cash and penalties;Reverse the unwanted, unauthorised overdraft on the credit card account that you incurred without my knowledge or permission?...That I did not let the account incur on my watch.I reported it to your ***** dept. No assistance was received.Please refer to your call centre and to all the HelloPeter.com Complaints;from April 2020.Nothing constructive was done so far by you as Standard Bank.

A lot of emails in have been sent by Xavier, Classie, to me.Yet, nothing has been done about it.I have provided him with all the information and documentation he has asked of me,at his earliest convenience.

Who will be paying my rent today?And my accounts?Filling up my car with petrol?Stocking my groceries cupboard?Correcting the damage you have made to my credit score?Who will be correcting all this today?
Kind Regards,Miss Zoe Coetzee"

Oh and this na na head, that phoned today addressed me by my full names (and failed to ask for any further identification from me). This is the second person from your SubPar Bank whom have done this exact thing.
How can you then Issue a New Additional Card in April from my credit card, while I the account holder, did NOT under any circumstances ask for it OR Agree to it?!

Note that Xavier Classie promised me and agreed with me(via telephone conversation which I am still waiting for the recording of), on friday that Standard Bank would resolve all of these matters by today 12am.
Standard Bank, you are sending me back and forth to every possible untrained employee, employed by your bank. No one seems to have enough expertise to actually deliver on any service, apology or promise.
Please refer to the half-hearted response from Subpar Bank, on the 22nd of July 2020:

"Standard Bank's reply:22 Jun 2020, 16:48 Dear FZ C

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********
***********"
This was their response on the 23rd of April 2020 (that they pretend is a different matter entirely- they only change the reference numbers to make it appear as though it might be – yet it is a continuous cycle of repeats of non-delivery and empty promises, along with more ***** transactions on my accounts).

“Standard Bank's reply:23 Apr 2020, 14:42

Dear FZ

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
***********”

This afternoon, Mr. Mbongeni Mokoena from the ***** dept. phoned and I can now log in to my internet banking due to his efforts. He assisted me well until after six pm.
So far, he has been the only one to provide service and did so fantasticly, patiently, professionally and calmly. He did everything right. Thank you Mr. Mokoena

I really hope Mr. Mokoena can convince his collegues in the Card division to attend to the ***** committed on my credit card account, tomorrow.

Dear standard bank you are ***********. You just deducted money from my account, without my permission!
You only respond when it's positive.
You fix 1 thing and break 5 more things.
How do you explain that???