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mashao R

1 reviews | Active since Jun 2011

26 Apr 2018, 18:15

Standardbank south africa ITC loading without proper processsess

It is quite unfortunate to highlight this maltreatment by SBSA card division. Last year 2017 around June, my finance was under stress. I contacted standard bank regarding my car and my credit card, late around september2017 I called SBSA I was referred to colored guy (Robyn L****n?) then referred to lady by the name Gabisile, this rude lady without facts. I have been mandated to pay the credit card as it was over the limit, so I’ve paid R1800.00. the following month of December I paid 800, as I mistakenly had I can pay any amount. Then I called again, I was told why the account was not handed over, I told them I have arranged to pay and acknowledged the debts. unfortunately, later when I wanted to sell my car on Tuesday, February 06, 2018 that SBSA has loaded me into the ITC system. I phoned again today 26/04/2018 and Dolly transferred me again to the rude lady Gabisile. she dropped phone over me, very rude and no manners. my arguments were why am I listed into ITC because there was arrangement and the account was taken over the limits with R9000.00, which I should pay fully before I can be removed from ITC. I've asked them I don’t have such amount that is where all this story expired. so today I was told my account cannot be removed until the balance on the account is R0.00. I have a limit set on the account but now I should get listed for no reason. this is ridiculous- please help me to remove my account to their system because they block me to have financial agreements. in a nutshell, if you owe R53000.00 and you arrange for 3 months pay holiday- are you still being charged the interest and also get blacklisted? first credit bureau won’t allow that, if my limit is 53000 it shouldn't go beyond that. now I’m paying out of my limits and I’m blacklisted as well is this logical? I also wrote two letters to Card division to look onto this matter but no answer. only apologies. this is quite bad.

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Replies (3)
Standard Bank
Standard Bank's reply27 Apr 2018, 03:03
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

mR
mashao R's update08 May 2018, 21:51
Reviewer Update
this is quite irritating, the automated message doesn't serve its purpose. I am still hanged on suspense. Not sure how long it takes you to fix your mess. This is quite urgent.
mR
mashao R's update13 May 2019, 23:04
Reviewer Update
This matter has been dragging for almost a year, my attorney kept this matter in silence. I have been asking for feedback but nothing materialized. Now I'm blocked on ITC for bank fault of selling my car will less amount. If I can put a review on this matter, Mr Xolani Mashini and Liana Paulsen colluded to get my car to be sold without proper processes . Firstly the pre and post was never sent to me, the used wrong address so that I don't have visibility of what is going on. They claim the letters was sent to me and I never receive any until I called Mr Xolani who sent the documents via email. The method of communication was never a post but email. This really is a ****gery activity. I had an offer from BMW where they evaluated my car for R665,687.28 The offer was declined by the bank as Standardbank suspended me on my credit card without any prior notification. I did enquire as I indicated that my credit card was over the limit for amount of R11000.00 which I failed to understand why. there was no any communication of some sort until the lady Gabisile asked me why my account was not handed over. I requested the suspension of my credit card to be removed so that I can sell the car, unfortunately the bank refused and now my car is sold with such small amount. My car was not repossessed I voluntarily surrendered the car. if I new that the car will be sold with such amount I should even bothered to take it there. Noting that I had faults on the car which the dealer kept on fixing without success. now the amount of 304 750 .00 was loaded on ITC whereas this is banks fault especially Mr Mashinini who failed to give me the correct information. The letters they claim to have sent to me contains wrong address both pre and post. I was not even given opportunity to oppose the evaluation - my car was sold to 5 times to different People in two months. now I have to pay the short fall as this money was suppose to have been settled with BMW . I need the bank to remove my name from ITC and write-off the debt also get my car back on its state. this is day light *******, I need this people to tell who gave mandate to sell my car without concern. the police case will be opened failure to give what belongs to me. Account ********** 70001