Standardbank service s waste of time.

I have been in the uk for a few years and have always done internet banking. Now in the past month the security settings have changed. They want your card number and pin. This has expired a long time ago. I have wasted hours trying to get hold of someone to help me. It seems even the complaints department dont really care as they just kicking the can down the road hoping i will just go away. Just give me my money thats in the account and close it. I dont want to deal with you anymore.