Standardbank Service is non existent.

We have been loyal clients of Standardbank and Standardbank Insurance for the past 20years and every year the service just gets worse and worse. It looks like the longer you are a client the less you receive service. for every year your waiting time on calls increase by 10minutes.

I have been calling Standardbank for 3 weeks and still do not have answers on when they will be fixing my lightning damage. I get through to them, then get told "Sir I will call you back." that is if I get through. I have spent up to 90 minutes on a call without it being answered. (shared call). I have sent emails to staff and to the SIL, and HOC mailboxes pleading for assistance with no response.

Please can anyone assist me with an alternate contact detail or any advice on how I could get feedback or assistance?

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