Standardbank Service down the drain, no help offered

Hi Standardbank, I am giving you a 0 star rating, due to several reasons, I am Prestigate Banker, but not being treated as one, after several calls attempts for my banker to call me, I got no call backs, waited online while he was on another calls, etc.

Next, I have an existing revolving loan with a 15.75% interest rate, did an application, incorrectly updated the incorrect earning, than and got the same revolving loan amount with an extra R1300 increase with a 15.05% interest rate. with a lower monthly payback amount over 60 months, the loan consultant: Khanyisile.Mthethwa mailed me, said he will cancel my application, after I submitted my documents and said I need to re-capture, now I am getting only a personal loan amount with a 22.5% interest rate as a result of the multiple enquiries done because you cancelled my application. I wanted the revolving loan with a better interest rate. I am told this is process, so ***** the customer, no other options or solutions provided. Thanks Standardbank for chasing your customers away like dog's to other banks....