Standardbank Service

I am very Disappointed with the service of Standardbank deceased quieries dept. Sending emails with all the required documents for many weeks and phone calls and they just don't reply on emails or very unhelpful in solving a matter by phone and always someone different answering your call so you have to explain everything over again, and the person you spoke to on your previous call are not available or busy. It's very frustrating to find you getting nowhere very slowly. Hopefully the next step is to adress there Escalations dept maybe they will assist me, although a mail has been send to them by my appointed agent and still waiting on reply. A mail was send to the vehicle finance department 3 weeks ago to a person Leigh but never rep**** per email and I was told there are no contact number you can only send email. The matter was also escalated to the admin, still waiting on a reply.We only need to settel the outstanding accounts, that's all, so I do not understand how this can be so difficult.