Standardbank seems to approve application and applications are then filed in bin 13

I have for 6 years posted on hellopeter and for 6 years asking the bank for paperwork pertaining my bond application. Never once could the bank produse my application for finance, how could they approve an application if they do not have an application and how did the manage to grant a bond for an amount greater that what i app**** for and here comes the best part. I app**** for R500k and was given R540k without giving me the R40k but it was calculated that i must repay that amount and although i app**** for a 120month bond someone made it a 30 year bond and taking in account my age when i app**** at 52 i would pay this bond till i am 82. So i have app**** for covid relieve and the bank approved it so then i lost my job due to a staff member *****ing money from absa so i lost my job, i again asked for covid relieve as i am the wrong color to get a job at my age. A lady by the name of Samentha sirkhot phoned me appoligising for the late reply and asked me to resubmit my application as the lost my application and for me to resend it to her wich i did, next moment a firm of attorneys phoned me demanding payment and have lodged the same querry to them and their attetude is go to a branch and they will help me. O yes i was given the help you sell option and to other option not viable at this stage. A week after i was contacted by the attorneys i got a message informing me my account was handed over. So why was i not being informed that my application was decliend,