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lezelle L

1 reviews | Active since Mar 2011

24 May 2016, 09:30

standardbank security clearly a big problem

<p>My money was ****** out of my secure standardbank business account in December 2015. Ever since the bank and ombudsman suggested I was a victim of phishing ***** where I opened unknowingly an email and typed in my personal credentials which was not the case. I am computer literate and know exactly how to be save with my money. The bank clearly has big security problems now with the 300 million Rand that was ****** in Japan. I also was a victim of *****, why can't I get my money back. Some of the money was paid back but why not the whole amount. There is still R31882.54 not paid back. Know standardbank came back to me and said that I must take this further with the ombudsman. Why cant standardbank help me? </p>

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Replies (2)
Standard Bank
Standard Bank's reply24 May 2016, 12:19
Official

Good day Lezelle

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply25 May 2016, 06:45
Official

Good day Lezelle

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was already allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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