Standardbank scarm

I have never experienced such bad service from the manager and the staff, I have tried to withdraw from ATM and did not get my cash, I went to the branch to report it the lady who took my complaint did not refer it to the relevant Department when I asked she said she forgot, I don't know why is it because she is involved in this scarm or what, I went to the branch several times and got no assistance is it because they eat my money. I know it's 800 maybe to them it's nothing but to me it is money that I survive with, I want my money. To all people who get grant please be careful standard bank will never take you serous take your business else where. Standard I need the money or else