Standardbank refuses to refund my 4000

I made an error on the 20th of Jan and paid into an incorrect account. (The account number had 1 extra digit). Standardbank have said that they have contacted the account holder (a business account) and unfortunately they can't do anything to return my funds. The amount in question is R4000 and surely as a business account holder and a person with any kind of morals, this money should've been returned to my account weeks ago.

Email communication has gone silent from standardbank side while i still have not received my money. I have given proof of the payments and they have even spoken to the account holder, YET i am yet to receive my funds.

See email comms:

From: Thando Tabane Sent: Monday, February 6, 2023 12:47 PM To: makgopa, matshidiso mm (Branch) Subject: RE: Proof of payment

Hi @makgopa, matshidiso mm (Branch)

I haven’t received any telephonic or email communication from you since last week. I am truly worried that my enquiry isn’t being acknowledged.

You stated that the account holder had to give permission in order for my money to be deducted from his account. Has he given this approval ?

What will standardbank do to ensure that their customer treats other customers’ fairly and justly ? surely there is some escalation process that can be taken that will force the customer to refund my money. We’re all aware that the R4000 was transferred in error, I’ve provided proof of this. Why can the money not be debited from his account ?

Thando Tabane,

From: Thando Tabane Sent: Monday, February 6, 2023 8:33 AM To: makgopa, matshidiso mm (Branch) Subject: RE: Proof of payment

Morning @makgopa, matshidiso mm (Branch)

May I please have feedback on the below please. When can I expect the funds to be transferred to my account please.

Thando Tabane,

From: Thando Tabane Sent: Friday, February 3, 2023 12:46 PM To: makgopa, matshidiso mm (Branch) <***> Subject: RE: Proof of payment

Hi @makgopa, matshidiso mm (Branch)

Did the person come to the bank. Which bank are they supposed to go to ?

I’m really losing hope that I will receive my money. Surely a mandate can be put on his account to take the money because it doesn't belong to him.

Was the RM able to contact him today ?

Thando Tabane,

From: Thando Tabane Sent: Friday, February 3, 2023 9:54 AM To: makgopa, matshidiso mm (Branch) Subject: RE: Proof of payment

Morning @makgopa, matshidiso mm (Branch)

Hope you’re well..

What are the next steps here ?

Thando Tabane,

From: Thando Tabane Sent: Thursday, February 2, 2023 1:56 PM To: makgopa, matshidiso mm (Branch) Subject: RE: Proof of payment

Hi @makgopa, matshidiso mm (Branch)

Hope you’re well.

I journeyed to the bank again today, Alex Mall branch and they confirmed that the account number to which the 4000 was transferred does not exist.

Not sure who the relationship manager is contacting as the account is invalid.

Thando Tabane,

From: Thando Tabane Sent: Thursday, February 2, 2023 7:43 AM To: makgopa, matshidiso mm (Branch) Subject: RE: Proof of payment

Good morning @makgopa, matshidiso mm (Branch)

I hope that you’re well.

Just following up on this query.

Thank you!

Thando Tabane,

From: Thando Tabane Sent: Wednesday, February 1, 2023 4:10 PM To: makgopa, matshidiso mm (Branch) Subject: RE: Proof of payment

Hi @makgopa, matshidiso mm (Branch)

Any luck with processing the payment ?

Thanks

Thando Tabane,

From: makgopa, matshidiso mm (Branch) <***> Sent: Wednesday, February 1, 2023 1:17 PM To: Thando Tabane <***> Subject: RE: Proof of payment

[Email from external sender. Proceed with caution.] Good day

Thank you so much ,

Regards

From: Thando Tabane <***> Sent: Wednesday, 01 February 2023 12:39 To: makgopa, matshidiso mm (Branch) <***> Subject: RE: Proof of payment

Hi @***

Thank you so much for your assistance. I’ve attached another proof of payment where the account number is actually correct. Hope this helps in expediting the process.

Thando Tabane,