Standardbank refuse to talk to us while debt is growing. Who is responsible now?

Item: Standard Bank
Rating: 1
Author: Annetjie L

I am struggling for three years now to sell a house in a diseased estate while i have cash offers for the house. The house is empty sins lock down started last year. The debt is rising and Standardbank refuse to talk to us so that we can do the deal with the buyers. We have contacted everybody and nobody came back to us with a decision and the debt on the house has already risen with R100 000. Who is responsible for that debt while Standardbank refuse to help?

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Replies (2)

Standard Bank's replyOfficial

05 Jan 2021, 16:44

Good day Annetjie,

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

We apologize for the inconvenience and undue frustration, this has caused.

Kind regards,
Complaints Resolution Centre.

Standard Bank's reply05 Jan 2021, 16:44

Official

Standard Bank's replyOfficial

06 Jan 2021, 15:20

Good day Annetjie,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for further details has been sent to you, we await your response.

Kind regards,
Complaint Resolution Centre.

Standard Bank's reply06 Jan 2021, 15:20

Official

Good day Annetjie,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for further details has been sent to you, we await your response.

Kind regards,
Complaint Resolution Centre.