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Francois B

1 reviews | Active since Feb 2022

01 Dec 2025, 12:30

Standardbank, Real People Attorneys and the Ombudsbank for banks

I *** Francois Johannes Beselaar., opened an account druring1996. The consultant told me that there' s a checue account wit the checue. Byt it will be a dormant untikll I activate the ( request) it via the banking app. In the meanwhile I didn't have the use apply/ activate the checue card..

Just before covid myself and a friend that live in Australia want to a road take on a roed trip from Pert, down to Kalgoore,up to to the outback and back to Perth.

Needless to sa the card would have taken 3 working days.. So the next week I went babk to Standbank a the the lady Sad ust 2 (two) more day and she promised me the card shall be with mww. We'll since now 1 December r2025.

NOTHING, not even correspondence. So in 2027 my wife and I want to go to Botswana and Namibia. I would like THIS problem solvD

ASAP. During today I phoned Real Reople x 4 and help on for 5 minus, then I phoned, by number. MBD 011 - ***, then ii phoned the Ombudsman ***.

I am highly diddapointed with both companies that do not answer there phones or just dropped the calls.

At this stage I consider opening a bank account an other country. I even Fhift Forex account. The only account I never hickups with. I am a police official and consider opening a case of *****. The possibility in the bank can just be so good. I have investigate friends who tell me how bank employees de***** clients.

Kind Regars Francois Beselaar ***

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Replies (2)
Standard Bank
Standard Bank's reply01 Dec 2025, 12:56
Official
Dear Francois

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply03 Dec 2025, 10:30
Official
Dear Francois

We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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