Standardbank poorest customer service and COVID-19 assistance ever

So after being a loyal customer to standardbank for more than 29 years with COVID-19 everything went pear shaped. Loss of income then being retrenched. I contacted them several times stood in menlyn mall que for 3 hours on several times no help and yet almost two months later no response. Yesterday I got an email that sate I am unable to receive any help from them. Keep in mind I pay for insurance if retrenched. Today 14-05-2020 dinge guy phones me to tell me I must get my amount in order. Really never has my account looked like this no income since February debit orders not going through. Instead of helping they just bombard your with exorbitant fees. Not even payment holiday. R149 per debit order and then more because you went over overdraft limit. If I had the money dinge of my debit orders would of been able to go off if not for your crazy fees. Why after so many years is this how you look after your clients unacceptable!! So frustrated with your ******* service inability to have staff that can help and robot calls that just can't answer any questions.