CW
Crisca W
1 reviews | Active since Jan 2018
01 Aug 2020, 12:39
standardbank pathetic service
Today i am highly upset with Standardbank. I have a loan with them and i only wanted to change the debit order day telephonically. Im pregnant and i do not want to risk my life during this cornona virus time to go stand in a long row at the branch bank. they told me they were unable to help me, because i need to go to the bank. then i asked the lady telephonically if she can give me the date when the last debit order will go off for that lone. Then she told me she can also not do that over the phone. but many times before i phoned to ask how much is the settle amount or when a loan will be settled. i just believe they do not want to help us over the phone and now we have to risk our lives to go stand in a long row. and after being completely unsatisfied with the call all my airtime also ran out!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Aug 2020, 05:30Hello Crisca
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Complaint Resolution Centre
**********
***********
Standard Bank's reply02 Aug 2020, 05:30
Official
Hello Crisca
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
11 Aug 2020, 10:10Dear Crisca
We sent you emails requesting further details and have not received a response from you.
Kind regards
Complaint Resolution Centre
**********
***********
We sent you emails requesting further details and have not received a response from you.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply11 Aug 2020, 10:10
Official
Dear Crisca
We sent you emails requesting further details and have not received a response from you.
Kind regards
Complaint Resolution Centre
**********
***********
We sent you emails requesting further details and have not received a response from you.
Kind regards
Complaint Resolution Centre
**********
***********
CW
Crisca W's updateReviewer Update
13 Aug 2020, 09:47Good day. This problem is far from resolved.
After this complain i received the following email from ***
___________________________________________________________________________________________________
After this complain i received the following email from ***
___________________________________________________________________________________________________
Good day Mrs De Wet
Thank you for your valuable concerns raised on HelloPeter.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Please may you provide us with the following authentication information?
- Confirm your identity number?
- Confirm your residential address?
- Confirm the last transaction on your Cheque account?
- Which Standard Bank branch is your account at?
- Confirm the credit limit on the credit card?
Please confirm which date you would like the debit order to go off on? It is not our intention to cause any undue frustration and inconvenience to our valued clients. We appreciate your support and loyalty. Kind regards
___________________________________________________________________________________________________
On 7 August 11:49 I rep**** to this email. I gave him all 5 personal questions he asked via email.
___________________________________________________________________________________________________
This is the email I received back form him:
___________________________________________________________________________________________________
On 7 August 11:49 I rep**** to this email. I gave him all 5 personal questions he asked via email.
___________________________________________________________________________________________________
This is the email I received back form him:
Good day Mrs De Wet
Please note we have not received any response from you.
Therefore this matter will now be closed.
Kind regards
___________________________________________________________________________________________________
Today i rep**** with the following email:
___________________________________________________________________________________________________
Today i rep**** with the following email:
good morning Xavier
My problem is still not resolved. on 7 august i send a reply to your email with 5 personal questions that i answered. im worried that my personal questions was answered by me but nothing happened. now my personal info is on someones computer which can be dangerous, because anyone can pretend they are me with that information. and access my account maybe?
please call me on ***. please im really worried
Kind regards
Crisca
___________________________________________________________________________________________________
Claassie Xavier asked 5 personal questions via email, that might just give him access to my account. Therefore if anything suspicious happen on my account or any money gets lost I WILL hold Classie Xavier responsible if this matter is NOT resolved TODAY!
He claimed that he did not get any response form me, but i have the proof on my email that I answered all 5 personal questions and other emails.
Please someone assist me in this matter.
___________________________________________________________________________________________________
Claassie Xavier asked 5 personal questions via email, that might just give him access to my account. Therefore if anything suspicious happen on my account or any money gets lost I WILL hold Classie Xavier responsible if this matter is NOT resolved TODAY!
He claimed that he did not get any response form me, but i have the proof on my email that I answered all 5 personal questions and other emails.
Please someone assist me in this matter.
CW
Crisca W's update13 Aug 2020, 09:47
Reviewer Update
Good day. This problem is far from resolved.
After this complain i received the following email from ***
___________________________________________________________________________________________________
After this complain i received the following email from ***
___________________________________________________________________________________________________
Good day Mrs De Wet
Thank you for your valuable concerns raised on HelloPeter.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Please may you provide us with the following authentication information?
- Confirm your identity number?
- Confirm your residential address?
- Confirm the last transaction on your Cheque account?
- Which Standard Bank branch is your account at?
- Confirm the credit limit on the credit card?
Please confirm which date you would like the debit order to go off on? It is not our intention to cause any undue frustration and inconvenience to our valued clients. We appreciate your support and loyalty. Kind regards
___________________________________________________________________________________________________
On 7 August 11:49 I rep**** to this email. I gave him all 5 personal questions he asked via email.
___________________________________________________________________________________________________
This is the email I received back form him:
___________________________________________________________________________________________________
On 7 August 11:49 I rep**** to this email. I gave him all 5 personal questions he asked via email.
___________________________________________________________________________________________________
This is the email I received back form him:
Good day Mrs De Wet
Please note we have not received any response from you.
Therefore this matter will now be closed.
Kind regards
___________________________________________________________________________________________________
Today i rep**** with the following email:
___________________________________________________________________________________________________
Today i rep**** with the following email:
good morning Xavier
My problem is still not resolved. on 7 august i send a reply to your email with 5 personal questions that i answered. im worried that my personal questions was answered by me but nothing happened. now my personal info is on someones computer which can be dangerous, because anyone can pretend they are me with that information. and access my account maybe?
please call me on ***. please im really worried
Kind regards
Crisca
___________________________________________________________________________________________________
Claassie Xavier asked 5 personal questions via email, that might just give him access to my account. Therefore if anything suspicious happen on my account or any money gets lost I WILL hold Classie Xavier responsible if this matter is NOT resolved TODAY!
He claimed that he did not get any response form me, but i have the proof on my email that I answered all 5 personal questions and other emails.
Please someone assist me in this matter.
___________________________________________________________________________________________________
Claassie Xavier asked 5 personal questions via email, that might just give him access to my account. Therefore if anything suspicious happen on my account or any money gets lost I WILL hold Classie Xavier responsible if this matter is NOT resolved TODAY!
He claimed that he did not get any response form me, but i have the proof on my email that I answered all 5 personal questions and other emails.
Please someone assist me in this matter.