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DB
DAwid B

1 reviews | Active since Jun 2011

20 Jan 2018, 00:48

Standardbank Online Banking

Standard bank, You are advising your your web-site that your old site will soon disappear and that we should move to the new one. The old site is already not working for me and neither does the new site. I have discussed this with your support desk and they agreed to the issue and committed to do something about it. When I called the second (reference ********** 781) time, I was told that my initial issue ( ********** 854) was in fact not escalated for resolution (as the support person advised). The issue is that I can register and I can change my password - for this I do get a OTP through email. However, when I try to log in, the system indicated that I will get another OTP that never reaches my email. Please advise and resolve this for me. Please note that my star-rating of this business does not reflect my experience with this particular issue.

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Replies (6)
Standard Bank
Standard Bank's reply20 Jan 2018, 05:15
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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DB
DAwid B's update20 Jan 2018, 06:31
Reviewer Update
Thank you for the prompt response, I did send the reference numbers for my previous calls to the support desk to the email address provided. Through these reference numbers, I hope that you will be able to track my detail as I have provided my detail to the Call Centre when I originally called them. At his stage, I thoroughly appreciate your response through HelloPeter but for security reasons, I have no validation that the response on HelloPeter is really from Standard Bank and I would prefer not to provide my personal detail in an unsolicited email. Please refer to the reference numbers for my detail or please provide a direct number and name at Standard bank that I can call from overseas.
Standard Bank
Standard Bank's reply21 Jan 2018, 00:31
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply25 Jan 2018, 10:13
Official

Dear DAwid

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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DB
DAwid B's update07 Feb 2018, 08:16
Reviewer Update
Standard bank, You may have closed the Hello Peter report but the issue is still open. I can still not log on and you did not respond to my last email. Regards Dawid
DB
DAwid B's update07 Feb 2018, 08:16
Reviewer Update
Standard bank, You may have closed the Hello Peter report but the issue is still open. I can still not log on and you did not respond to my last email. Regards Dawid