Standardbank not helping on ATM ****

On the 30th September. I went to withdraw at an ATM in Ledig Rustenburg. ATM told me invalid pin and someone told the ATM hasn't been working, I left to look for another ATM on my way I saw transactions of withdrawals I did not know of coming in on my phone. I immediately went back to the ATM to get the ***** contact number, while still holding to get through, I decided go to the nearby branch, at branch we realised that my card had been swapped. I reported the matter to the police and standardbank ***** division, I did not get feedback about their investigation until I called in on the 8th day. When I called in, the consultant told me that standard bank can't help since my card was ****** at the ATM and the person saw my pin. I'm in total distress as I lost my only R5000 that was remaining and standardbank doesn't want to refund me or even to show me steps they took to investigate this issue and what they are doing to protect us as clients. I'm so heartbroken.