Standardbank moving forward with peoples money.

Standard bank moving forward with peoples money, i took out a loan of an amount of R6000 and it was suppose to be for a new and to my surprise they were still debiting my account, i then went to the branch at Nicol way, where i was not getting any joy as i had to always go to the branch every second day and when i get there i don't get any feed back. I then decided to log a complaint with the banking Ombudsman and after logging a complaint i then received an email from a lady who is supposedly be in the complaint resolution by the name of Audrey Sebulelo, all i can say is that she doesn't follow up or provide any feed back i constantly send her email and she never respond, i have looked into the complaints which have been logged against standard bank and it seems that they are doing this to quite a number of people and they are getting away with it. please see below response from standard bank and i can say i'd rather spend my money moving to another bank that having constantly making calls and travelling to the branch to have this issue resolved

Sebuelo, Audrey A to me, ********** 27 Feb Good Day Mr Mokoena

Customer satisfaction is highly valued. Our most essential values are upholding a high level of integrity and serving our customers to the best of our ability, which we feel was earnestly compromised.

Kindly note after our investigation our findings are as follows,

Loan Amount: R6 000.00

Instalment Amount: R692.11

Initiation Fee: R600.00

Principal Debt: R6 600.00

Total Cost of Debt: R8 305.24

Below we will give you a breakdown on all the transactional payments that took place on the account.

25/10/2014 - R692.11

28/11/2014 - R692.11

12/12/2014 – R692.11

23/01/2015 - R692.11

26/02/2015 – R692.11

01/04/2015 – R692.11

02/06/2015 – R692.11

28/09/2015 – R2 060.63

08/10/2015 – R60.00

30/10/2015 – R79.15

10/12/2015 – R160.92

14/01/2016 – R73.63

01/02/2016 – R71.42

01/03/2016 – R100.28

13/04/2016 – R82.12

29/04/2016 – R70.14

06/06/2016 – R94.47

08/07/2016 – R77.45

01/08/2016 – R76.72

13/09/2016 – R92.87

03/10/2016 – R70.97

28/11/2016 – R80.87

19/12/2016 – R59.51

30/12/2016 – R66.31

28/02/2017 – R137.15

06/03/2017 – R82.09

28/04/2017 – R77.45

28/04/2017 – R85.44

28/06/2017 – R84.72

30/06/2017 – R82.09

01/08/2017 – R82.92

01/09/2017 – R81.98

29/09/2017 – R79.59

01/12/2017 – R81.18

29/12/2017 – R79.56

01/02/2018 – 84.40

02/02/2018 – R1 384.22

All the payments mentioned above equals to the amount of R10 645.02,

R10 645.02 (total amount collected)

-R8 305.24 (total cost of Debt)

= R2 339.78 (refund will take place)

As per calculation above the you are due for a refund for the amount of R2 339.78. (the following account will be credited Cheque Acc Num. ********** 46)

The refund has been forwarded to our accounts processing team in order for them to have the refund done.

Please accept our sincere apologies for the delay and any inconvenience caused.

We sincerely hope that your future dealings with the bank will allow us to demonstrate our commitment to excellent customer service, and that we can look forward to your continued support.

Thank you for bringing this matter to our attention.

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Kind Regards

Audrey Sebuelo

Complaints Resolution Centre Voice Branch Capability Tel +27 (0)10 ********** www.standardbank.co.za

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Standard Bank email disclaimer and confidentiality note Please go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email ********** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.

me to Audrey, info 5 Mar Good day

Please advise as to when will the funds be reversed as the amount is not in my account and its been a week now … me to Audrey, ********** bcc: ********** 7 Mar Good Day

I still havent received any feed really this is pathetic and this Audrey person doesnt even answer my email, i have been up and down to the branch and no one has answers, they all telling me that it will be in my account its been more than a week now still nothing no feedback no answers … image004.jpg image002.jpg image005.jpg Sebuelo, Audrey A 7 MarExpand message Good day Kindly be advised that I am currently liaising with the Account Processing department. I will revert to you within 2 working days. Please accept my sin me to Audrey, ********** 7 Mar its been more than a week now no feedback no communication and all you tell me is that you still liaising with the account processing department, what have you been doing all along … image001.jpg image002.jpg image003.jpg me to Audrey, ********** ecru 12 Mar Good day Audrey

mind you, you advised that you will rec=vert back to me in 2 working days and i still haven't received anything from you nor standard bank. …